September 28, 2004
08-06-2005 1:31 pm
September 28, 2004
color=#0000ff> Iberostar Message BoardWe stayed at the dominicana between 08 sep and 22. we chose this particular hotel as our tour operator thomas cook gave it a five star prestige rating and when we arrived the hotel did give that feeling. the entrance and service we received were brilliant.
the beach was powdery white sand and we never had a problem with sunbeds.
the only down fall were the rooms which weren't as luxurious as described but as they were only to be used for sleeping in it didn't really matter.
however the downfall came when hurricane jeanne hit. the hotel didn't have any procedure in place to advise guests what to do. they just said to expect adverse weather conditions as it was a tropical storm.
they sent us round matches with no candles and 4 small bottles of water. when the hurricane hit they didn't want to know about flooding in the rooms or balcony doors being blown off. one of our friends was left in one of the suites where this happened for 3 days to clear it up themselves. the hotel staff even allowed us to walk around the eye of the storm without informing us this was the case.
after the hurricane had gone we were left for 2 days with 2 restaurants, one with no lighting and the same range of food. we also waited 3 days for our room to be cleaned and to be given fresh towels. when this did happen they only gave us 2 towels and no toilet roll so we were taking it from the bar. up until the second to last day of our holiday we had no pool, no loungers, extra restaurants or bars as advertised. even when these were reopened we were not informed. the hotels main concern seemed to be standing up trees that had fallen over.
i would also advise people to take their money everywhere with them as all of ours was taken from our bags and the safe in the room.
it might be a good idea not to travel to this hotel in hurricane season as although many occur the hotel do not seem prepared for them and the staff only seem to understand english when there are no problems. my advice would be to research the procedures the hotels have in these circumstances before booking any hotel in the carribean.
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